Claims Ireland

The Independent Service that Assesses Compensation Claims

Site Terms & Privacy Policy

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Terms of Use

Claims Ireland is an information portal website. This website enables our users to obtain information on compensation claims in Ireland.

When you use this website, either to request services or simply to visit the site, these Site Terms shall apply.

The content displayed or contained on this website contains general information only. Law relating to litigation changes constantly and any information contained in this website may not be updated to reflect current law. Similarly, any time periods stated are simply based on our experience and are not guaranteed. If you require information considering legal advice, please contact a solicitor.

The content does not and is not intended to constitute legal or other professional advice nor should such transmission or receipt be taken as creating, a  relationship between us and you.

If you are not in agreement with the terms or if you are under 18 years of age then please do not use this website.

If you elect to use our services for claims assessment then we shall allocate one of our panel solicitors to carry out the assessment for you. In those circumstances the nominated panel solicitor shall be your solicitors and you will be their client.

Copyright

Unless indicated to the contrary, copyright and other intellectual property rights in the content on this site are owned by or licensed to us. Except as provided by any relevant legal provision, no part of any this content may be reproduced, adapted, stored in a retrieval system or transmitted without the prior written permission of the copyright owner. You may do the following with the content on this site, unless otherwise indicated:

  • store a reproduction of the content on your local computer for the sole purpose of viewing the content; and
  • print hard copies of the content for informational, non-commercial use.

All other rights are reserved.

Intellectual Property Rights Notice

All trademarks, service marks, trade names and logos contained on this website belong to their respective owners.

Limitations and Exclusions

Changes are made periodically to the content, and the content could include technical inaccuracies or typographical errors. We may make changes to the content without notice: alternatively, the content may be out of date, and we make no commitment to update any content. The content of this website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, we exclude, to the fullest extent permissible by applicable law any and all representations, warranties, conditions, and other terms (including, without limitation, the conditions of law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Site Terms, might have effect in relation to the site.

Links To This Site

We reserve the right to refuse applications to link to our site from people or organisations that we consider unsuitable. For further information or to request permission to link to our site please contact us.

Links To Third Party Sites

The website may contain links that make it easy for you to visit other people's websites. We do not have any control over these websites and have not necessarily reviewed them or approved of or endorse their content. If you use these links to visit a website operated by someone else, we cannot be responsible for the protection and privacy of any information which users have provided while visiting such websites or any content that it contains. You should exercise caution and look at the privacy statement applicable to the website in question.

If you think that the contents of any of the websites we have linked to are offensive, illegal or inappropriate, please let us know and we will review whether we should maintain that link.

Governing Law

The content on this website resides on a server in the United Kingdom. The law applicable to use of the content and to disputes arising out of the content is subject to the laws and courts of Northern Ireland.

Privacy Policy

Claims Ireland is committed to protecting and respecting your privacy.

When you use our sites and services we want you to be confident that your personal information is safe and secure. This Privacy Policy explains the following:

  • how we collect your personal information
  • what personal information we collect
  • how we use your personal information
  • who we share your personal information with; and
  • your rights under General Data Protection Regulation.

Who we are

We are Claims Ireland address is 11c Lower Dorset Street, Dublin 1 (referred to as “we” or “us” or “our”). Our Data Protection Officer can be contacted at info@claims.ie

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices about your personal data and how we will treat it.

A reference to “you” or “your” is a reference to a user of our site and/or our services.

How we collect information about you

We may obtain personal information from you through our websites or call center.

What personal information do we collect

Information about you and your claim

The information we collect may include your name, address, contact details (such as email address and phone number), details regarding your health, injury or loss and any other information relevant to your claim.

Processing Data Provided by Third Parties

It’s important to us that our service is accessible to all members of the public. While we always try to get consent from the party who has suffered a loss before processing their personal data, this isn’t always possible (e.g. where the person is a child, non-English speaker, elderly/infirm relative or where the party has consented to another person to provide his or her details to us). In these cases, it will be necessary for us to take details from a third party e.g. the parent of a child, translator, friend or relative. We will always ask the person providing the Personal Information whether the injured party has consented to the processing of their information. Information relating to the third party and the injured party will be collected by us in accordance with this policy.

Website Cookies

We may use cookies. A cookie is a small amount of data which is stored on your computer's hard drive which is revealed to us when you use this website. We also use cookies to track the interest of our users so that we can subsequently enhance their experience on our website. You can refuse to accept cookies by configuring your web browser not to refuse the setting of cookies, although this may affect your ability to access or use this website. For more information on cookies please refer to: www.allaboutcookies.org

How do we use your personal information

We use your information:

  • to allow our expert panel to make an assessment on whether you might have a claim
  • to provide you with the information, products, and services that you request from us

Marketing and communication

We may use your personal information to provide direct marketing advertisements and communications to you via social media and internet sites.

Who has access to your personal information

We will only share your personal information with our expert panel of solicitors, with your consent, so they can provide services to you where applicable. Once details of your loss have been passed to the panel member, we delete it from our database. Our panel solicitors will use information about you, provided by us to assess your claim and recommend their services to you.  

Storing your information

Where we store your Information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or contractors. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

Securing your Personal Information

Your personal data’s security is very important to us. This is why, where it’s appropriate, our Sites use Hypertext Transfer Protocol Secure (HTTPS) to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure. Although we will do our best to protect your personal data, we can’t guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we’ve received your information, we use strict procedures and security features to try to prevent unauthorised access.

How long do we store your Personal Information

We keep your information for a specified period to deal with your enquiry and undertake processing necessary to advertise our services to you over social media and the internet. Our retention periods are set out below. After this specified time period, we will take reasonable steps to remove and delete your information from our records and computer systems.

  • Where we transfer you through to one of our panel of Solicitors, we will keep a record of your personal data for a period of 7 days. After which we will delete all data and call recordings.
  • Where we were unable to help with your enquiry, we will delete your data within 7 days.
  • For the purposes of social media and internet marketing, we will store cookie information.  This cookie information is limited to the extent to record that you visited our website.  Details of any enquiry, including name, contact details, circumstances etc are not included in this section.  We will retain cookie information for 30 days.

Your rights

In accordance with the General Data Protection Regulation you have the following rights in relation to your personal data.

The Right to access

You can request copies of information held about you.

Right to correct

You have the right to have your personal information rectified if it is inaccurate or incomplete.

Right to erase

You have the right to request that we delete or remove your personal information from our systems.

Right to restrict our use of your information

You have the right to ‘block’ us from using your personal information or limit the way in which we can use it.

Right to data portability

You have the right to request that we move, copy or transfer your personal information.

Right to object

You have the right to object to our use of your personal information, including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics.

You have the right to ask us not to contact you about your claim.  You can exercise your right to prevent such processing by informing us.

Exercising your rights

You can exercise your rights at any time by contacting us at 11c Lower Dorset Street, Dublin 1 or email us at info@claims.ie. In order to prevent unauthorised access to information we may ask for proof of identity.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to the privacy policy

Any changes we may make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Contact us

Questions, comments and requests regarding this policy are welcomed and should be addressed to Claims Ireland, 11c Lower Dorset Street, Dublin 1 or emailed to info@claims.ie

Independent Web Site

This web site is run by an independent commercial organisation with the objective of providing useful information on all aspects claiming compensation in Ireland. We are not owned by, run or controlled, either directly or indirectly, by the Law Society of Ireland, the Injuries Board, the Law Society of Northern Ireland or any law firm.